It is the aim of My Big Green Fleet Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0845 163 41 41
or write to us at 18A Kingsway Buildings, Bridgend Industrial Estate, Bridgend, South Wales, CF35 5HZ
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* Please note: All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer. All offers are subject to change at any time and are subject to finance approval and vehicle availability. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could effect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication.
T: 0845 163 41 41
F: 01656 644 555
My Big Green Fleet Ltd
18A Kingsway Buildings
Bridgend Industrial Estate
My Big Green Fleet Ltd is authorised and regulated by the Financial Conduct Authority (FCA No 789240), whose permitted business is to act as Principal Firm for a network of Motor Dealer Appointed Representatives who act as Credit Brokers for introduction to finance providers, acting on behalf of the lender.
Registered in England & Wales with company number : 9004759 | Data Protection No : ZA099934 | VAT No : 186 6586 50
Registered Office : 18A Kingsway Buildings, Bridgend Industrial Estate, Bridgend, CF31 3YH
Copyright © 2018 My Big Green Fleet Ltd, All rights reserved.